1. What is the processing time for return orders?
The return order service time of Boattowhook.com is Monday-Friday/10:00 AM-10:00 PM (EST).
Once you apply for a return, we will process the return order for you within 1-3 business days.
Orders are not processed on weekends.
We apologize if it times out, you can contact our customer service staff Loretta Hosseini by email [email protected], thank you.
2. How to apply for a return?
(1) Contact our customer service staff Loretta Hosseini by email [email protected] to apply for a return.
3. What are the return requirements?
The tow hook must be returned in a brand new state.
The returned tow hook should be in its original packaging.
The returned tow hook should not have been artificially damaged.
The returned tow hook should not be damaged.
The returned tow hook should not be worn out.
The returned tow hook should not be deformed.
The returned tow hook should be free of stains.
The returned tow hook should not affect our secondary sales.
4. What is the return process?
(1) The return validity period for the tow hook is within 45 natural days after receipt.
(2) Once you apply for a return, we will process the return for you within 1-3 business days.
(3) If you need to return the tow hook, please send it to be returned to 742 Pelham Rd # A, New Rochelle, New York, recipient is Loretta Hosseini.
(4) Please send the order number and courier information to email [email protected] after you sending tow hook.
(5) Once the returned tow hook has arrived at Boattowhook.com’s warehouse and has been successfully inspected, the refund process will be started.
5. Who is responsible for the shipping cost of returns?
If it is the customer’s personal reason: dislike color/workmanship/style of tow hook, the return freight will be for the buyer’s account.
If the tow hook we sent is defective/damaged/lost/wrong, the return freight will be forBoattowhook.com.
We do not charge a re-listing fee.
6. How to obtain a refund?
After we receive your returned tow hook, the refund amount will be credited back to your payment account within 1-2 business days. Please be patient, thank you.
7. Need help?
You can contact our customer service staff Loretta Hosseini by email [email protected] at any time if you have any other questions of Return Policy, we will reply to the message within 24 hours and solve your problem with the fastest speed, thank you.