1. What is the processing time for shipping orders?
The shipping order service time of Boattowhook.com is Monday-Friday/10:00 AM-10:00 PM (EST).
The processing time for shipping orders is 1-3 business days.
Order processing ends at 10:00 PM daily and orders placed after 10:00 PM will be prioritized starting at 10:00 AM the next business day.
Orders are not processed on weekends, your orders for Saturday and Sunday will be prioritized for processing starting at 10:00 AM the following Monday.
We apologize if it times out, you can contact our customer service staff Loretta Hosseini by email [email protected], thank you.
2. How long is the delivery date?
Our delivery date is 5-13 business days, of which orders will be processed within 1-3 business days and shipping time is 4-10 business days.
3. What are shipping time and freight?
We ship from 742 Pelham Rd # A, New Rochelle, New York, where your tow hook will ship from after you place your order.
We use standard shipping for all US orders and do not charge courier fees.
Shipping time is 4-10 business days.
4. How to cancel the order?
After the order payment is successful, the user can check the order status in the account order details.
You can cancel your order within 30 minutes of placing your order.
After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.
5. Who is responsible for the sale tax and customs fees?
The sales tax is the responsibility of the customer and is not borne by the merchant, thank you for your understanding.
The United States is a country with a high rate of vehicle ownership, with many people owning vehicles such as trucks, and SUVs.
These vehicles are often used for transportation and adventure activities and may encounter situations that require towing or towing. Therefore, the tow hook can meet the needs of car owners for vehicle towing and rescue.
In order to provide high-quality and convenient services to local customers, we currently only support US orders, so there is no customs fee.
6. Sign for receipt
(1) We hope that you sign for it yourself. If someone else signs for it, please ensure that your package will not be lost.
(2) Please check whether the package and tow hook are intact before signing. If the tow hook is damaged or scratched, please reject it and promptly contact our customer service staff Loretta Hosseini by email [email protected], we will promptly arrange a replacement or refund for you, thank you.
If you have more questions about shipping policy, please contact our customer service staff Loretta Hosseini via email [email protected], we will solve it for you as soon as possible within 24 hours, thank you.